new-delhi

Good Car...pathetic service from Magic Auto Mayapuri

By Umesh for Maruti Ciaz

I have purchased the Car in October 2014....happy with the car but disappointed with service from Magic Auto, Mayapur, New Delhi

Service experience from Magic Auto, Mayapuri, New Delhi is extremely bad. Maruti Suzuki India Limited (MSIL) uses Net Promoter Score (NPS) as measurement of customer satisfaction. Magic Auto tries to lure customer with freebies to buy the good feedback (NPS). In short, they buy the feedback.
My experience with Mayapuri service centre (Magic Auto)
1. Customer finds big posters with phone number of Service Head to reach out in case of any complaint. But Service Head keeps his office cell phone in switched off mode. He is not even respond to emails if you send at the email ID given on the poster. Raising the concerns to MD also doesn't work.
2. Post service cleaning and polishing is done by people wearing leather jackets, the zip can cause scratches
3.Incomplete job done...I have asked to clean all doors from inside. None of the doors were cleaned at the time of delivery. They assured to get this task completed while I do billing. But then cleaned only two of them.
4. No transparency. No mechanism to ensure if Tyre rotation was done or not. Adviser assured me to put some identification marks but then did't do it.
5. Magic Auto service representative will insist to come to you home to help you fill the online feedback form from Maruti Suzuki and they will offer a free gift. Actually they will come to get 10 ratings out 10. MSIL takes this feedback seriously for the dealers but dealers has found this way to get the good feedback

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