Frequently Asked Questions

Got queries about our used car selling process or anything else about CarDekho Gaadi Store? Below are the answers to all the commonly asked questionsIn case you got more questions, feel free to call us on our toll-free number 1800-12345-2323.

Is PAN card mandatory for selling the car?

  • Yes. A copy of PAN card is mandatory. We need it to release the payment. Also, it is to be presented at the RTO for signature verification.

What all documents I need to carry when visiting the store?

  • You need to carry all car related documents like RC, Insurance, PUC, PAN card, cancelled cheque, and government-issued address proof.

I have a fleet of cars. Can I get a better deal? What all can CarDekho Gaadi offer me?

  • At CarDekho Gaadi Store, each car is inspected, evaluated, and sold individually. However, there is a possibility of getting better deals. For this, you can get in touch with our team on our toll-free number 1800-12345-2323.

Can you notify me when you have a good offer?

  • We share all new deals and offers on our social media channels so none of our followers miss out on anything exciting. Click to follow us on Facebook, Twitter and Instagram

Is the payment done in parts?

  • No. At CarDekho Gaadi, we transfer the entire amount in one go via IMPS, NEFT or RTGS (Real Time Gross Settlement). Your time is valuable for us and we don't want you to waste it chasing us for your money.

I am on the way, but can't find your store, What do I do?

  • It's simple, give us a call on our toll-free number 1800-12345-2323 and one of our dedicated customer care executives will help you reach the store. Alternatively, you can use the store locator to get directions to the nearest CarDekho Gaadi Store.

What if I miss the day or time of my appointment?

  • It's simple, give us a call on our toll-free number 1800-12345-2323 and one of our dedicated customer care executives will help you reach the store. Alternatively, you can use the store locator to get directions to the nearest CarDekho Gaadi Store.

I don't think online given price matches my expected price, what do I do?

  • The price mentioned/ calculated online is basically an estimated amount which is subject to change basis car inspection. We would suggest that you schedule a free car inspection at a CarDekho Gaadi Store. We will inspect your car and cover over 200 checkpoints to help you get the best price for your car.

What if I could not reach to your store on appointment time allocated to me?

  • We understand that important things might come up at a time we least expect and so we offer you the convenience of rescheduling your visit later that day. You can do this by calling our customer care on our toll-free number 1800-12345-2323 and they will accommodate your appointment.

Does the amount offered and the final payment amount differ?

  • The selling price you agree upon and the final payment you receive differ when there are some documents missing or are not available at the time of sale. A small amount is kept as security. We pay you that amount when you share those documents with us. Aside from this, there are certain nominal charges that you'll have to pay.

What are your modes of payment?

  • At present, we have 3 modes of payment IMPS, NEFT, and RTGS (Real Time Gross Settlement).

When is the payment made to me?

  • We process the payment before you leave the store.

What make of cars do you purchase?

  • At CarDekho Gaadi, we help sell cars of all makes and models aside from commercial cars.

How to find your store nearest to my location?

  • You can easily navigate to the nearest store by using our store locator page. Alternatively you can call us on our toll-free number 1800-12345-2323 and our customer care executive will help you with the address of the nearest store.

Do you provide car inspection at home?

  • Yes, we do offer home inspection in Delhi NCR, Bengaluru, and Mumbai as of now. You'll have to pay a nominal amount of Rs. 199/car.

What’s the process for Home Inspection at CarDekho Gaadi?

  • The process for a home inspection at CarDekho Gaadi is rather simple:
    • Book an appointment, we’ll call you and confirm a mutually convenient time to visit you
    • Our experienced evaluator will visit your home, and request for the payment of Rs 199/car via cash/Paytm
    • Once we receive the payment, our expert will inspect your car which usually takes 35-45 minutes
    • As soon as the inspection is complete, and report generated and our evaluator will upload it on our internal application. More than 1600 certified channel partners will try to win your car which means you get the best possible price
    • You’ll get a quote from our team in 1-2 hours
    • If you agree to the offered price, you’ll then have to visit the nearest CarDekho Gaadi Store to documentation formalities
    • Added information:

      • In case your car has to be towed to the store, you’ll have to pay Rs. 1,000 for the same
      • Home inspection charges are non-refundable
      • All documentation mentioned are required in the case of a home inspection as well
      • We don’t offer home inspection service for commercial cars

Why should I sell at CarDekho Gaadi Store? Why shouldn’t I directly contact the dealer?

  • Here are some of the reasons why:

    • No listings, no annoying phone calls, 70 mins (approx) to sell a car
    • Unbeatable resale value for your car (1600+ verified channel partners help get the car’s resale value)
    • Instant money transfer
    • Hassle-free RC transfer
    • Loan closure assistance
    • Scientific car inspection to ensure the best price
    • Delivery receipt on company letterhead

Do I get the price mentioned on your website for my car?

  • Price mentioned on the website is the estimated amount which is subject to revision after car inspection. There are chances that the estimate offered is lesser than the amount our experts will offer basis your car's inspection report.

Do I have to pay any charges?

  • There are certain nominal charges that you need to pay while selling your car at a CarDekho Gaadi Store.

Which areas do you cover currently?

  • Currently we are operational in Delhi-NCR, Bangalore, Jaipur, Udaipur, Jodhpur, Pune, Lucknow, Karnal, Mumbai, Ahmedabad and Hyderabad. We are in the expansion phase right now so you’ll be seeing more stores soon.

Why should CarDekho Gaadi be trusted?

  • CarDekho Gaadi is a pioneer in the auto industry and has played a key role in building a trusted community for 11 years. CarDekho group offers multiple services, one of them is CarDekho Gaadi where you can sell your pre-owned car with complete trust. We have 55+ stores in 15 cities and are planning to have more than 100 stores in the next 6 months. Visit your nearest CarDekho Gaadi store and get the best price for your ride.

What is the difference between CarDekho Gaadi Store and Gaadi Express store?

  • 'Gaadi Express' stores are franchise stores of CarDekho Gaadi Store. There is absolutely no other difference. Even at Gaadi express stores, we live our promise of offering you the best price, free RC transfer and instant money transfer. Gaadi express stores reflect our ambition to become more accessible to you.

Will the price offered for my car at a 'Gaadi express' store be different from that offered at a flagship CarDekho Gaadi Store?

  • Absolutely not! We will offer you the best price, irrespective of the type of store you visit.
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